DCS is a nationwide provider of highly trained professional Information Systems consultants with Remedy Consulting skills.

Company Profile:

• Extensive provider of Remedy expertise since 1994
• Assisted BMC with development of ITSM 7.0 since 2005
• Contract and Permanent Placement Staffing Services
• Proven long-term experience recruiting quality professionals in Remedy Applications
• Cost effective staffing consultants that will help keep your projects under budget
• Matching skill levels to customer requirements, ensuring your success
• BMC Partner since 2005

Services Provided:

• Requirement Definition and Analysis
• Development
• Implementation and Customization
• ITSM 7.0 Application Implementation and Configuration
• Custom Development
• Application design, program testing and implementation
• Systems architecture
• Migration and conversion of systems, applications, and databases
• Performance Tuning
• Project Management
• Experience with 3rd party software (Network Tools, Phone Systems (IVR, CTI))

Remedy Modules Supported:

• ITSM Version 7.0
  • Incident Management
  • Problem Management
  • Known Errors Management
  • Knowledge Management
  • Change Management
  • Asset Management
  • Purchasing
  • CMDB
  • Service Level Management
  • Service Request Management
  • Remedy ARS Server Version 7.0
• All Supported Databases
• All Supported Web Servers for Mid Tier

Industry Experience:
DCS has provided extensive Remedy applications expertise since 1994. Following is a partial list of clients that we have provided services to:

BMC Software, Sunnyvale, CA and Toronto, Ontario. Partner since 2005

In addition to building the Remedy Migrator product that was sold to the Remedy Corporation in 2000, DCS has been a Consulting Partner with BMC in the following areas since 1998:

• ITSM 7.0 Development 2005 - 2006
  • Incident
  • Problem
  • Asset
  • CMDB
  • Known Errors
  • Knowledge Management
  • Broadcast
• Business Object Analytics Reporting Architecture 2006
• ITSM 7.0 Quality Assurance
• ITSM 6.0 to 7.0 Upgrade Utility
• Service Request Management 2006 - 2007

KLA Tencor, Milpitas, CA. Partner since 2001

• Installed and configured Original Remedy system in 2001
• Design, development, testing and implementation of new enhancements to the Help Desk and Change Management module of the Remedy system
• Design, development, testing and implementation of new HR Remedy Helpdesk

Progress Energy, Raleigh, NC. Partner since 2001

• Design, development, testing and implementation of new installation, enhancements and modifications to the following modules:
  • ITSM Help Desk
  • ITSM Change Management
  • ITSM SLA
  • ITSM Asset Management
  • Lease Management
  • Contract Management